As an addendum to contract  |  Effective 2026

By using our services, you wholly agree to, in full, the following terms and conditions outlined by Sunny State Cleaning (SSC). It is recommended that you check our website before using our service, as these terms and conditions are subject to change at any time. The most accurate version will be posted to our website.

CLARIFICATION

In these terms and conditions, the following words shall have the following meanings:

“Client, you” means any person, company, employee of the business or agent who engages or utilises services from SSC and is charged with decisions on how to proceed with the service of the premise.

“We, us, our, company” means SSC, its employees or authorised contractors, businesses or companies approved by SSC.

“Service, services, work, works” means any service/s and or work/s that the Client would like completed that are within our scope.

“Cleaner, cleaners” means any person, business, contractor or company who performs any service as directed by SSC.

“Premise, premises” means any property, location, house, unit, tenancy, building or area we are charged with servicing.

“Within reason, reasonable” means that we will endeavour to make a knowledgeable evaluation with the information available to us at the specific time and using equipment we have access to, and then make a decision or action which we consider to offer the best outcome in the specific instance.

GENERAL

We do not tolerate inappropriate behaviour towards us that harasses, intimidates, threatens or uses fear (either verbally, written or physical) by the Client. This includes explicit language, racism and defamatory remarks. We will take whatever action is necessary (including legal action) against any person involved in threatening or abusive behaviour. We reserve the right to terminate any services immediately without refund. As such, you have no claim to receiving any refund for services rendered.

You agree to allow photographic images to be taken of the premise before, during and after your service has been completed. These images will be used for the purpose of quality assurance and proof of limitations if applicable. Additionally, you consent to these images being used for commercial marketing purposes. If you do not permit photos of your premise to be used for marketing, please revoke this permission by emailing or writing to us prior to the start of your service.

All cleaning is to remove basic dirt, grime and dust. It does not encompass stain removal on any surface.

Please see our website for a list of inclusions and exclusions of the services we provide.

All works are completed under Australian Consumer Law. For more information on your rights please visit www.consumer.gov.au

All prices quoted are inclusive of GST unless otherwise stated. GST is calculated at the applicable rate of 10% and is included in all invoices issued.

SSC holds current public liability insurance. A certificate of currency is available upon request.

PRICING / STANDARD TERMS

This quote is a budget estimate based on plans only. A final quote will be approved after an onsite visit. Areas requiring higher access equipment will be provided by the client. Progress claims will be submitted per each stage of the build until completion.

All quotes or prices offered prior to actual, physical, on-site visitation and sighting of the premise are estimates only. Our quotes are based on the standard cleaning requirement of the average build or project that we have seen in our experience. Pricing or variation may be required if, when the site is first viewed, the build or project is not as previously described, was viewed on provided plans only, or we consider it to be more than a standard cleaning requirement.

The quote we provide is based on the following details of the premise or area within the premise that we are engaged to complete works on by the Client. These details include: size of area and rooms, window size and location, ceiling height, floor finish details, wall finish detail, cabinetry size and quantity, and cabinetry finish detail. Any other details or finishes outside of these that are found to be non-standard to regular builds or builders cleaning requirements may imply that variation of pricing is required. Specific cleaning requirements may include but are not limited to: extra glass, appliances, cleaning of specialised surfaces, louvers, furnishings, fireplaces, fly screens, storage areas, shelving, matt or high gloss surfaces, porous surfaces, complicated access cleaning, complicated design or features, removing protective coatings or covers, and removing stickers.

Unless noted by the Client prior to start of works, the following is assumed:

• All works can be completed on Monday to Friday between 7am and 5:30pm, excluding Public Holidays.
• Prior to us completing a builders clean, a trade clean has been completed. If it has not, the site must be left in a condition that would satisfy that a trade clean had been completed.
• Works will be completed in a manner to what we consider a standard level of cleanliness by using standard manual cleaning practices.

Works outside of these assumptions will incur variation of the contract price.

We will use reasonable efforts to quote as accurately as possible. However, at times quotes are subject to change based on our assumptions or the Client identifying additional services required. Such considerations include but are not limited to:

• The premise is not accurately described by the Client at the time of quoting — extra rooms, incorrectly labelled rooms, specific fittings or finishes not noted, specific types of windows or doors not noted, or the large size of the premise or specific rooms not noted.
• Non-standard surface materials, complicated design elements or poorly designed access to the premise that will require more cleaning time compared to a standard build or project.
• The condition of the premise is considered excessively dirty or heavily soiled. This means the presence of additional dirt, dust, oil, grime, paint, grout, render, glue and adhesives at higher quantity than that of a standard build or project.
• Any part of the premise that requires an external service agent to clean, or any part of the premise which we consider dangerous to access, unless equipment for a safe working environment has been supplied.
• Any additional costs incurred by us to access or service the premise.
• Service requirements are altered from the time of quoting.
• We are charged with the moving or removal of tools, building materials, belongings, rubbish or personal effects left at the premise on the day of service.

If variation of the quote is required, we will contact the Client prior to commencing services, advise the issues and the extra charges payable for us to continue. Any variations to the original quoted scope must be approved in writing by the Client prior to works proceeding. Approved variations will be invoiced as a separate progress claim or added to the relevant stage invoice as agreed.

Where works span multiple stages or visits, SSC reserves the right to submit progress claims upon completion of each stage. Progress claims are payable within the agreed payment terms stated on the invoice. SSC reserves the right to suspend further works if a progress claim remains unpaid beyond its due date.

BOOKING & CLIENT CANCELLATIONS

We require a minimum of 14 days advance notice for scheduling. For projects exceeding 2 days of works, 28 days notice is preferred to ensure availability. We will endeavour to accommodate shorter notice bookings subject to staff availability.

Bookings will be re-confirmed at 14 days prior to attendance. Bookings will be re-confirmed 7 days prior to attendance for final confirmation. No cancellations, date changes or re-bookings will be accepted after the final confirmation date. After this date SSC will attend site on the booked date to complete the required works without exception.

Failure to respond to any communications from SSC regarding confirmation prior to or at the 7-day final confirmation date will incur immediate cancellation of the booking. SSC is indemnified from any financial or legal penalty as a result of the Client’s failure to communicate.

Client cancellation of booking after the final confirmation date, at the discretion of SSC, will incur either:

• A cancellation fee of 15% of the total quoted job value, payable within 14 days of the cancellation date. For multi-day projects, SSC reserves the right to invoice for works already completed plus 15% of the remaining quoted value; or
• The allocated hours of SSC staff for the cancelled booking will be withdrawn from their allocation to the contracted final quote. This withdrawal of hours overrides contract terms and intrinsically a variation to the final invoice will be required for SSC to complete the contract.

ACCESS

On days SSC has been booked to complete works, if the premise or site is not accessible, or our ability to start work is delayed when we arrive on site for any reason, you agree to a $150 per hour non-access fee, chargeable in 15-minute increments.

We require unobstructed access to all areas of the premise requiring service. All large bulky waste, tools, building materials and any other foreign matter must be removed from the parts of the premise we will be servicing. If upon attendance we discover any such items, we will continue our service around them and are indemnified from returning for any rectification works due to the foreign matter. Alternatively, upon consulting with the Client, we may choose to move small and lightweight items to a select undercover location not obstructing our cleaning. In this situation we will aim to handle property carefully, however we are not liable for any damage that occurs. We reserve the right to charge $150 per hour (chargeable in 15-minute increments) for these additional works. We will not move any items we deem to be heavy, awkward or large.

We require access to functioning electrical power points and running hot water within the required service area. If the premise does not have these utilities connected at the time of cleaning, if approved by the Client, we can attempt to complete the service. However, we are indemnified from returning for any rectification works due to the unavailability of these services.

We require unobstructed access by being the only trade in the allocated space for servicing. The quality of our work requires SSC to be the only trade in the area allocated to us at a specific schedule. If there are other trades in the area, if approved by the Client, we can attempt to complete the service, however we are indemnified from returning for any rectification works due to other trades in the service area.

If we attend the premise and upon inspection deem that there are areas of tight, complicated, awkward or unsafe accessibility, we will notify you in advance of servicing those areas and are indemnified from returning for any rectification works due to the accessibility of those areas.

SERVICING / WORKS

Prior to attending the site, all prior site works must have been completed in a timeframe that has allowed for surfaces to be ready for cleaning — paint, silicone and grout to be dry. Failure to do so will result in a variation invoice for delay of works, administrative costs and replacement costs for damaged equipment.

All other trades and Client works encompassed within the build and affecting the areas we are servicing must leave the area in a clean condition, removing as much excess material, over-sprays and excess surface contaminants as possible. We are not liable for any issues pertaining to other trades or the Client’s failure to follow instructions on installation of product or material correctly. It is the responsibility of the offending trade or Client to rectify such issues at their cost. Alternatively, variation of the contract price will be allowed for the cleaning to be completed. We are indemnified from legal or financial proceedings arising from issues of cleaning the build pertaining to failure of other trades or Client works.

The Client agrees to protect building surfaces and all trades works as they are completed, to the best of their ability, through either physical protections or high-quality building or project management. If no protections are left in place, SSC is indemnified from legal or financial proceedings arising from issues pertaining to protections. Alternatively, variation of the contract price will be allowed due to the lack of protections in place.

Cleaning of surfaces above access from a 3-step ladder will require scaffolding or acceptable safe working platforms supplied to site at the Client’s cost. The scaffold must be made available to us prior to, or at the time we are booked to clean the specific high surfaces.

In the event of issues presented to us by the Client, we reserve the right to suspend all works for a reasonable timeframe without financial or legal penalty until a suitable resolution is agreed upon by both parties.

RECTIFICATION

Prior to leaving site, our supervisor will conduct a walkthrough inspection with the site manager where available. Any issues identified during the walkthrough will be documented and addressed the same day or scheduled for a return visit. This inspection process forms part of our quality assurance procedure. Where site management is unavailable for the walkthrough, the Client accepts responsibility for identifying and reporting any issues within the timeframe stated below.

To permit us to return to complete rectifications in areas we have serviced, we require a written report emailed to us within 3 business days of the works being completed. The report must include photos, clear descriptions and locations of the issues to be addressed. We reserve the right to contest specific issues as we see fit and you agree to allow us to seek advice from a third party if necessary to justify our services. We aim to complete any agreed rectifications within 5 working days of receipt of the report. After this time the services are considered finalised. We are not liable to rectify issues caused by occurrences outside of our control, including but not limited to settled dust, water marks, dying pests or serviced areas being accessed by other trades.

PAYMENTS / CLAIMS / COMPLAINTS

Payment terms are as stated on the invoice issued upon completion of works or per stage as agreed. Standard terms are 7 to 30 days from invoice date depending on the nature of the engagement. SSC reserves the right to require a deposit prior to commencement for new clients or projects exceeding $5,000 in quoted value.

If the full payment for services rendered is not received within the payment terms date, we reserve the right to charge a late payment fee invoiced separately. The late payment fee is calculated as 1% of the invoice total inclusive of GST on the first day after payment was due, then an additional 1% of the invoice total inclusive of GST at each 7-day interval that any amount remains outstanding.

The Client agrees to fully indemnify the company for all legal, financial and any other expenses or costs incurred by us in connection with any demand, action or other proceeding arising from violation of the terms of this agreement. We reserve the right to report any non-payments, debts or unauthorised chargebacks to collection or recovery agencies, credit agencies or banking institutions.

The Client indemnifies us from all legal and financial proceedings if, at our discretion, we choose to cancel or continue completing services where we deem conditions of the premise to be dangerous, unsafe, not having reasonable access or not being consistent with the unsighted quoted works.

The Client agrees to allow SSC inspection and the chance of reasonable rectification within a reasonable timeframe of any work deemed not to meet the minimum standard. We will not be liable for any costs incurred by the Client if we are not offered this opportunity before a third party is engaged to conduct rectification works.

While we complete all works with the utmost care, we are not liable for replacement or repair of any parts of the premise that are old, fragile, subject to above-standard wear and tear, excessively used, prone to accidental breakage or failure, perishable, or considered to have short longevity. This includes but is not limited to colour change and texture change of surfaces cleaned with our standard range of cleaning products. We are not liable for any damage caused to any part of, or system within, the premise by the standard type of clean or standard cleaning products we use, unless prior notification of specific treatments was advised to us in writing. The Client is required to inform us of any damages that SSC is known to have caused in writing within 1 business day of our services being completed. The claim must be in writing by email or text message and include before and after date-stamped photos of any damages in question.

In no event shall the Company be liable for any failure or delay in the performance of its obligations arising out of or caused by, directly or indirectly, forces beyond its control, including but without limitation strikes, government or civil work stoppages, accidents, acts of war or terrorism, civil or military disturbances, natural catastrophes, interruptions, loss or malfunction of utilities, communications or computer services, pandemic or Acts of God. The Client understands that the Company shall use reasonable efforts to resume work as soon as practicable under the circumstances.

DISPUTE RESOLUTION

In the event of a dispute, both parties agree to attempt resolution in good faith within 14 days of the dispute being raised in writing, before initiating any legal proceedings. Both parties agree to engage in reasonable communication and, where necessary, may seek the assistance of an independent mediator prior to commencing court action.

JURISDICTION

These terms and conditions are governed by the laws of Queensland, Australia. Any disputes arising from or in connection with these terms and conditions will be subject to the exclusive jurisdiction of the courts of Queensland. Sunny State Cleaning  |  ABN: 54 689 773 831  |  sunnystatecleaning@outlook.com

Effective 2026  |  Sunny State Cleaning

By engaging our services, you agree in full to the following terms and conditions outlined by Sunny State Cleaning (SSC). These terms apply to all commercial cleaning services including office, retail, industrial, body corporate, childcare and institutional premises.

GENERAL

All prices quoted are inclusive of GST unless otherwise stated. SSC holds current public liability insurance — a certificate of currency is available upon request.

All works are completed under Australian Consumer Law. For more information visit www.consumer.gov.au

SCOPE OF SERVICE

Each commercial clean is individually scoped and quoted based on the premises, frequency, and specific cleaning requirements discussed at the time of engagement. The agreed scope of works is confirmed in writing on the quote accepted by the client.

Any changes to the agreed scope — including additional areas, frequency changes, or new requirements — must be requested in writing and will be subject to a revised quote. SSC will not perform works outside the agreed scope without written approval and pricing confirmation.

Unless otherwise stated in the quote, the following are not included in a standard commercial clean:

• High-level cleaning above 3-step ladder access — scaffolding or elevated platforms at client’s cost
• External window cleaning
• Carpet steam cleaning or floor stripping and sealing
• Waste management or rubbish removal beyond emptying of provided bins
• Consumables restocking — toilet paper, hand soap, paper towels — unless separately agreed
• Biohazard or specialised cleaning
• Maintenance, repairs or tradework of any kind

ACCESS

The client is responsible for providing safe and unobstructed access to all areas of the premises included in the agreed scope. Access arrangements — including keys, access codes or security passes — must be confirmed with SSC prior to commencement of services.

If our team arrives and cannot access the premises or part thereof, a non-access fee of $150 per hour (chargeable in 15-minute increments) will apply. SSC is not responsible for delays or incomplete cleans caused by access issues outside our control.

SSC requires unobstructed access to all areas included in the scope. Areas that are locked, occupied or otherwise inaccessible on the day of the clean will be noted and, if part of the agreed scope, may incur a partial service charge.

We require access to functioning electrical power points and running water within the service area. Where these are unavailable, SSC may be unable to complete the service and is indemnified from returning for any rectification due to the unavailability of utilities.

RECURRING SERVICES

For recurring commercial cleaning arrangements, the agreed frequency, day and time will be confirmed in writing at the time of engagement. SSC will endeavour to maintain consistency of staff assigned to each premises where possible.

SSC reserves the right to adjust scheduling with a minimum of 48 hours notice due to public holidays, staff availability or circumstances outside our control. Where possible, alternative arrangements will be offered.

To cancel or modify a recurring commercial cleaning arrangement, the client must provide a minimum of 30 days written notice. Cancellation with less than 30 days notice may incur a fee equivalent to 2 weeks of the agreed recurring service value.

To cancel or reschedule an individual scheduled clean within a recurring arrangement, a minimum of 48 hours notice is required. Cancellations with less than 48 hours notice will incur a fee of 50% of that session’s quoted price.

VARIATIONS

If the condition of the premises on the day of the clean is found to be significantly different from the agreed scope — including excessive soiling, additional areas, or changed requirements — SSC will notify the client prior to proceeding. Variations must be approved in writing before additional works commence. Approved variations will be invoiced separately or added to the relevant invoice as agreed.

QUALITY ASSURANCE

Our team will conduct a walkthrough of serviced areas upon completion where practical. Any issues identified will be documented and addressed the same day or scheduled for follow-up. We encourage clients to notify us of any concerns within 48 hours of the clean so we can address them promptly.

SSC is not liable for rectification of issues caused by other parties accessing the premises after our team has completed works, or issues arising from the condition of premises infrastructure, fittings or equipment.

PAYMENT TERMS

Payment terms are as stated on the invoice. Standard terms for recurring commercial services are 7 to 14 days from invoice date. One-off commercial cleans are payable within 7 days from invoice date. Invoices are issued upon completion of each service or weekly for recurring arrangements, as agreed.

Invoices not paid within the agreed terms may incur a late payment fee of 1% of the invoice total per day overdue, then an additional 1% per 7-day interval that any amount remains outstanding. SSC reserves the right to suspend services for accounts overdue by more than 14 days until payment is received.

SSC reserves the right to require a deposit prior to commencement for new commercial clients or one-off jobs exceeding $2,000 in quoted value.

GENERAL CONDUCT

We do not tolerate inappropriate, abusive or threatening behaviour towards our staff. We reserve the right to terminate any service arrangement immediately and without refund if such behaviour occurs.

You agree to allow SSC to take photographic images of the premises before, during and after the clean for quality assurance purposes. These images may be used for marketing with your consent. To revoke marketing consent, please notify us in writing prior to the clean.

While we complete all works with the utmost care, SSC is not liable for replacement or repair of any fixtures, fittings, equipment or surfaces that are old, fragile, subject to above-standard wear and tear, or prone to accidental breakage or failure. Any claim for damages must be submitted in writing with before and after date-stamped photos within 1 business day of the clean being completed.

In no event shall SSC be liable for any failure or delay in the performance of its obligations arising from forces beyond its control, including strikes, natural disasters, pandemic, Acts of God or other circumstances outside our reasonable control.

DISPUTE RESOLUTION & JURISDICTION

In the event of a dispute, both parties agree to attempt resolution in good faith within 14 days before initiating any legal proceedings. These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

Sunny State Cleaning  |  ABN: 54 689 773 831  |  sunnystatecleaning@outlook.com  |  0437 200 713

Effective 2026  |  Sunny State Cleaning

By engaging our services, you agree in full to the following terms and conditions outlined by Sunny State Cleaning (SSC). These terms apply to all short stay rental cleaning services including Airbnb, Stayz, VRBO and direct bookings.

GENERAL

All prices quoted are inclusive of GST unless otherwise stated. SSC holds current public liability insurance — a certificate of currency is available upon request.

All works are completed under Australian Consumer Law. For more information visit www.consumer.gov.au

SCOPE OF SERVICE

Each clean is quoted individually based on the property size, configuration and specific requirements discussed at the time of engagement. A standard short stay rental clean includes:

• Full clean of all rooms, bathrooms, kitchen and living areas
• Vacuuming and mopping of all floor surfaces
• Cleaning and sanitising of all high-touch surfaces — door handles, light switches, remote controls, appliance buttons
• Kitchen clean including benches, stovetop, microwave interior and exterior, sink and appliances
• Bathroom clean including toilet, shower, bath, vanity and mirrors
• Rubbish removal and replacement of bin liners (if provided by client)
• Linen change — if fresh linen is provided by the client on site, ready to use
• Restocking of consumables — toilet paper, hand soap, dishwashing liquid — if supplies are provided by the client on site
• Final walkthrough and photographic documentation of the property condition

The following are NOT included unless separately quoted and agreed:

• Washing, drying or ironing of linen on site
• Sourcing or purchasing consumables on behalf of the client
• Deep cleaning after long-term stays, events or excessive soiling
• External areas, balconies, garages or outdoor furniture unless specified
• Oven deep clean unless specified
• Window cleaning — external
• Damage repairs or maintenance of any kind

ACCESS

The client is responsible for providing secure access to the property prior to the scheduled clean. Access details — including key lockbox codes, smart lock codes or key collection arrangements — must be confirmed with SSC no later than 24 hours before the scheduled clean.

SSC is not responsible for delays caused by access issues. If our team arrives and cannot access the property, a non-access fee of $75 per hour (chargeable in 15-minute increments) will apply until access is provided or the booking is cancelled.

The property must be vacated by guests prior to our team’s arrival. SSC will not commence cleaning while guests remain on the premises.

MINIMUM BOOKING & TIMING

A minimum booking time of 2 hours applies to all short stay rental cleans regardless of property size. For properties with 3 or more bedrooms, a minimum of 3 hours applies.

The client must provide a realistic turnaround window between guest checkout and the next guest check-in. SSC requires a minimum of 2 hours between checkout and the scheduled clean start time. SSC will not be held responsible for incomplete cleans where insufficient time has been allowed.

If additional time beyond the quoted scope is required due to the condition of the property, the client will be notified and additional charges will apply at our standard hourly rate.

LINEN

SSC does not supply linen. If linen change is required, the client must ensure fresh linen sets are available on site and clearly labelled or organised for each bed prior to our team’s arrival.

If linen is not available on arrival, our team will make the beds with existing linen or skip the linen change — the client will be notified. SSC is not liable for any guest complaints arising from unavailability of fresh linen where this was not provided by the client.

DAMAGE REPORTING

Our team will photograph the property condition on arrival and on completion of each clean. Any pre-existing damage, breakages or issues noted on arrival will be reported to the client immediately with supporting photos.

SSC is not liable for any damage that was present prior to our team’s arrival. The photographic record taken by our team on arrival constitutes our evidence of the property condition at the start of the clean.

Any damage caused by our team will be reported to the client on the day. SSC will organise rectification or repair within a reasonable timeframe at our discretion. Claims for damages must be submitted in writing with before and after date-stamped photos within 1 business day of the clean being completed.

RE-CLEAN POLICY

If a guest raises a cleanliness complaint within 24 hours of check-in and the issue falls within the original scope of the clean, SSC will return to rectify at no additional charge, subject to staff availability.

Re-cleans will not be provided in the following circumstances:

• The complaint is raised more than 24 hours after guest check-in
• The issue relates to items outside the original scope of the clean
• The property was accessed by guests or other parties between our clean and the complaint
• The complaint relates to consumables not supplied by the client

CANCELLATION

We require a minimum of 48 hours notice to cancel or reschedule a booking. Cancellations made with less than 48 hours notice will incur a fee of 50% of the quoted clean price. Cancellations made with less than 24 hours notice — including same-day cancellations — will incur a fee of 100% of the quoted clean price.

SSC understands that short stay rental schedules can change due to guest cancellations or booking platform issues. Where a cancellation is due to a platform cancellation outside the client’s control, we will waive the fee on the first occurrence per client per calendar month. Subsequent cancellations will be charged as above.

PAYMENT TERMS

Payment is due within 7 days from the date of invoice. All invoices are issued upon completion of each clean or, for recurring arrangements, weekly or as agreed. Invoices not paid within the agreed terms may incur a late payment fee of 1% of the invoice total per day overdue, then an additional 1% per 7-day interval that any amount remains outstanding.

GENERAL CONDUCT

We do not tolerate inappropriate, abusive or threatening behaviour towards our staff. We reserve the right to terminate any booking or ongoing arrangement immediately and without refund if such behaviour occurs.

You agree to allow SSC to take photographic images of the premise before, during and after the clean for quality assurance purposes. These images may be used for marketing with your consent. To revoke marketing consent, please notify us in writing prior to the clean.

DISPUTE RESOLUTION & JURISDICTION

In the event of a dispute, both parties agree to attempt resolution in good faith within 14 days before initiating any legal proceedings. These terms are governed by the laws of Queensland, Australia.

Sunny State Cleaning  |  ABN: 54 689 773 831  |  sunnystatecleaning@outlook.com  |  0437 200 713